Skip to content 
How to empower your video calls with your eyes
Our eyes are designed to build trust
Our eyes deserve a lot of respect. They can see, and they can show.
That we can be trusted. That we trust each other.
How we feel, and that we sympathize.
That’s why we regularly look each other in the eyes whenever we meet, especially at the moments that matter most.
If we want our words to really get through, we seek eye contact.
We strengthen our persuasive powers with our eyes.
Our eyes show that we stand behind the words we speak. That we really can be trusted.
When people trust us, we achieve more.
As a colleague, and as a manager. As a healthcare provider, and as a coach. Because when they trust us, they really listen to us.
To our proposals and advice. To our opinions and ideas.
Mutual trust inspires us to work together towards common goals.
Trusting each other also feels good. It makes us happy.
“Shared eye contact allows us to create our relationship together”
We are blind in our video calls
None of this is possible in a video call. We usually look down at our screen so that others see us looking down on their computer screens. Because that is the image that our laptop camera or webcam records.
Our eyes are unable to connect during a video call, even when we really feel the need to do so. We see the other person’s face on our computer screen, but neither of us experiences eye contact. Trust-building glances are never exchanged. We are blind with our eyes wide open.
This puts our mutual trust at risk. Without the trust we normally would build with our eyes, we also feel less connected to each other. Our interactions are sterile.
Did you know that you are liked more when you make eye contact
during a video call?
We try to compensate
We miss the absence of eye contact during our video calls. We therefore feel the need to compensate for this loss. We employ all kinds of behaviors and measures to build trust and social connection, and to limit the consequences of a lack of trust. However, these have major disadvantages.
Flood of explanatory messages
We send apps with emojis and emails with detailed explanations to prevent misunderstandings and distrust that may have arisen during the call. We unwittingly contribute to a tiring flood of text messages.
Long cc lists
We try to prevent distrust by including long lists of names in the cc’s of our emails. This increases the daily reading load even further.
Quick message response
We try to appear reliable to colleagues and clients by answering incoming messages quickly. This entails work interruptions and mental switching costs . Our workload increases, and our productivity decreases.
Scorecards
Our efforts and contributions get reduced to numbers on a scorecard, to prevent the negative consequences of a possible lack of trust. A straitjacket of KPIs (Key Performance Indicators) is imposed at the expense of our autonomy, which may undermine the quality of our work.
Office meetings
We try to restore our mutual trust and build social cohesion by planning trust-building moments at the office. We take the long travel times for granted.
These tools are often not really effective in building the trust we crave. They also have unpleasant side effects, and they do not address the core issue. Our video calls are still sterile as we remain blind with our eyes wide open. With all the disadvantages that entails.
“Key to behavioral change is to change people’s environment.”
We can build trust in our calls when our eyes are empowered
We need a device that allows us to build trust with our eyes during our video calls. With a video communication product of eyeQ on your laptop it becomes possible to let your eyes do their work during your meetings. The eyeQ camera sends images of you in which you actually look your video contacts in the eyes.
The products of eyeQ empower your eyes. They make it possible to look straight into the camera while looking at your screen thanks to a built-in two-way mirror.
Now you can show real eye contact during your video calls. Your eyes can now do what they are good at: building trust in you, especially when it matters. So that people have confidence in you, and really listen to you.
Because trust is built with your eyes. In video calls, too.
Want to know more? Get in contact with us or visit the home page to find more information.
