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frequently asked questions
for whom?
Who can benefit from using eyeQ?
Anyone who cares about their screen presence at the other end of a call.
Anyone who wants to create a more natural and more energizing communication experience in their video calls.
Anyone who wants to use authentic visual communication including eye-contact to build trust and enhance their impact in video calls.
And all their video contacts who are no longer forced to stare at frowning foreheads and downcast eyes!
Does my video contact also need to use eyeQ?
When you use eyeQ, your video contact is no longer forced to constantly look at your forehead and to receive visual signals from you suggesting you are distracted.
When you use eyeQ, the other person in the call will have a much more comfortable video calling experience and experience your natural eye contact.
When both of you use eyeQ, each of you can experience eye contact at the same time, just like in a face-to-face meeting.
Why should I use an eyeQ instead of an artificial intelligence (AI) solution?
With eyeQ you show when you are truly seeking eye contact, instead of sending manipulated images with fake eye contact.
AI generated video images may deliver eye contact at moments during a call that you consider disruptive, and they may also make you look creepy.
eyeQ makes you more credible by supporting authentic visual communication
Are your products useful for meetings with more than two participants?
Yes, absolutely! Our products allow you to project eye contact with all participants in the call.
You can also use eyeQ to empower meetings that switch back-and-forth between document-sharing mode and face mode. You can be the one presenting, as access to your laptop keyboard is preserved.
Does eyeQ support hybrid offices and working from home?
Definitely! When you call in from home, your on-screen presence is now likely to be more credible than that of your colleagues sitting in some meeting room in the office. You are able to project eye contact with everyone while presenting your point of view and observing the body language and facial expressions of the one colleague that really matters.
eyeQ can therefore be a booster for employee inclusivity in video-meetings (“meeting equity”). You can also bring your eyeQ to the office and use inside video-calling cabins for calls with clients, suppliers, and with colleagues working at other locations.
Can I use your products for recording presentations, instruction videos, sales pitches, or lectures?
Absolutely! They are great for recording all kinds of videos whenever building a personal connection with your audience is crucial.
How can I use my eyeQ for online teaching?
For 1-on-1 tutoring and mentoring, but also for live online classes and webinars. eyeQ allows you to project eye contact with all of your students at the same time while looking at your computer screen.
Did you know that eye contact raises knowledge retention?
What are the benefits of using eyeQ in the delivery of online care?
You no longer appear to be constantly distracted. You can show your involvement and empathy with your non-verbal communication including eye contact while looking at the response of your patient on your computer screen.
You build trust with little effort, and your behavior supports the
motivation of the patient.
Did you know that scientific research has shown that eye contact improves treatment adherence?
Can eyeQ be used together with a separate headphone and microphone?
Yes, you can. But realize that our products include a microphone
compatibility & installation
Do your products work with my computer?
Yes, when your Windows laptop/desktop or your MacBook/ accepts regular webcams and has a USB-C or USB-A port.
At some companies the system administrator may first need to give you permission to use an external webcam with your computer.
Some video platforms require you to first connect eyeQ to your computer to allow the computer to accept the eyeQ camera as external camera, before you open and access the video platform.
Do I need to download complicated software?
No: it is all plug-and-play.
Lift with two hands, unfold, gently place on top of the screen making sure the screen is fully covered, and connect the USB cable. That’s all. Just like in the video.
Do I need any tools?
No tools or supports are needed as long as your computer screen is tilted slightly backwards and you have placed your eyeQ in the right position on top of the screen.
How do I use my eyeQ on a flat-screen monitor?
Crop the video window to align it with the viewing window of your eyeQ. Use the free space on your screen to the left or to the right of the video window for another application that you may want to consult during the call. For example, a document with data or meeting notes.
Can I use eyeQ with a tablet computer?
Our products are designed to be used with laptops, MacBooks, and flat monitors.
What size do I need?
Carefully check which eyeQ best fits your needs here.
ordering & buying
Where can I buy your products?
We are a start-up company currently providing access to our products to a selective set of clients that deeply care about the online effectiveness and the mental health of their employees. Companies eager to try our products can contact us here.
how to us your eyeQ
What are your Tips & Tricks for professional video calls?
See our Tips & Tricks.
Should I seek & maintain eye contact throughout my calls?
Certainly not! That would be very unpleasant for your clients and colleagues.
Only look at the eyes of your video contact on the screen when it feels natural to do so, just like in a regular offline meeting. For instance, when trying to convince, to assure, or to show empathy. Or when you yourself require reassurance.
How should I prepare for a call?
Use a dry run to become comfortable and confident.
Project your selfie image in full view in the video window and look at your eyes: you should have eye contact. Make sure you have full visual access to your screen.
Now you are ready for enjoying eye catching video calls!
Where should the eyes of my video contact be positioned on my screen?
You achieve a professional screen presence with convincing eye contact when the eyes of your video contact appear about in the middle of the viewing window of your eyeQ. No need to worry if the position is not exactly in the middle.
How to project eye contact in meetings with more than 2 participants?
For best results, pin the person talking or someone showing body language that is very relevant for you. Make sure that the eyes of this person appear in an area centered in the middle of your eyeQ.
You may also decide to simply look at the person in the middle of the video window whenever you feel the need to seek eye contact in the meeting.
Should I tell my video contacts upfront that I am using eyeQ?
Up to you! We don’t mind at all if you share your experience!
product details
What accounts for the magic of the eyeQ?
Our special glass makes it possible for you to have visual access to your screen while the high-tech, upwards looking camera records you from images reflected off the glass. The built-in software flips these recorded images so your video contacts see the true you on their screen.
How durable are your products?
They can be used for many years as long as you handle them with care. The solid construction includes thoroughly tested components from world class suppliers. The glass is fully protected on both sides when your eyeQ is folded.
What is the weight of your products?
Our products weigh around 1kilo.
How do I maintain my eyeQ?
Regularly clean the window and the camera lens with the eyeQ microfiber cleaning cloth.
Handle your eyeQ gently, so do not throw it on your desk, for example.
about
Where are you based?
We are a Dutch company selling products that we design and develop ourselves.
Final assembly takes place at social enterprises in The Netherlands from customized components sourced globally from responsible suppliers.
What makes you guys tick?
We are a team of Dutch entrepreneurs who passionately believe that video communication can substantially improve human relationships & mutual understanding when users are empowered to employ natural visual communication.
Our products are designed to help you and your video contacts to achieve much more in your video calls and video meetings. Discover more on the about page and the why & how page.
How sustainable are you?
The elegant covers of our products are constructed from sustainable material. The packaging is from recycled fiber. We aim to be carbon neutral by the end of 2025.
